Quarantine workflows users actually like

Designing quarantine, digests, and release flows that keep users safe and productive.

Simplify decisions

Use plain-language reasons (Spoofed domain vs Category 5) so users know why mail was held.

• Surface sender, subject, and URLs in the digest.
• Offer one-click release and feedback buttons.
• Use progressive disclosure for technical details.

Protect by default

Block risky attachments and suspicious links from the digest view. Force re-authentication for high-risk releases.

• Require MFA for executive mailbox releases.
• Throttle bulk releases to stop accidental approvals.
• Notify admins when risky items are released.

Measure satisfaction

Track release success, re-block rates, and user satisfaction surveys. Iterate weekly on the digest copy and timing.

• Send digests at the start of the workday.
• Localize content for distributed teams.
• Trim digests to the last 24 hours to keep them short.