Training staff without alert fatigue

A practical plan to build email security awareness without overwhelming employees.

Keep it short

Replace annual slide marathons with 3-minute lessons tied to real incidents your company faced.

• Send one tip per week aligned to active threats.
• Localize examples to the recipient's language.
• Measure completion and retention with quick quizzes.

Simulate credibly

Run phishing simulations that mirror current campaigns, not generic templates from years ago.

• Vary difficulty and target riskier groups more often.
• Provide immediate feedback after a click.
• Reward positive reporting, not just penalize mistakes.

Close the loop

Collect metrics: report rate, click rate, time-to-report. Turn insights into policy updates and targeted coaching.

• Share metrics with team leads monthly.
• Offer micro-coaching to frequent clickers.
• Align simulations with new controls you roll out.