How to cut spam tickets by 90% in a week

Operational playbook to slash spam-related helpdesk tickets quickly.

Tune filtering policies

Increase sensitivity on obvious spam categories, then apply relaxed rules to VIP sender lists you trust.

• Enable bulk and marketing categorization.
• Use sender reputation scoring to gate unknown senders.
• Auto-delete high-confidence spam after 30 days.

Give users control

Daily or twice-daily digests reduce tickets. Let users release or block with one click while recording every action for audit.

• Add a safe preview of quarantined messages.
• Notify admins when users release risky mail.
• Provide a self-service allowlist workflow.

Fix feedback loops

Shorten the path from user reports to policy updates. Integrate your ticketing tool so security can push new rules without waiting for weekly changes.

• Tag tickets by threat type to find patterns.
• Push confirmed spam hashes to your blocklists.
• Share weekly wins with stakeholders to keep support aligned.